Edit (15/02): Thanks to hjkimbrian for warning that there is no way to backup emails from a group.
Do you have user accounts in your org that are “shared” between your employees?
If you do, that’s a big no no. Account sharing is a horrible practice and is basically a ticking clock to some security incident – maybe a disgruntled ex-employee still has access to a shared account and decides to do something with it? Hmmmm…
Unfortunately, native GSuite doesn’t allow you to transform a user account into a group and keep all e-mails. Very fortunately, There is a wonderful tool called GYB (Got Your Back) that allows you to do this.
IMPORTANT: This will only work if you’re a workspace admin. You may also need additional admin privileges.
SUPER IMPORTANT: There is no way to backup emails from a Group. This means you can’t transform a group back into a user.
Step 1 – Install and Configure GYB:
Check GYB’s tutorial here:
Follow the “WORKSPACE ADMINS” tutorial. You don’t need to follow the normal installation tutorial.
Step 2 – Backup all messages for the user:
Use this command:
gyb –email [email protected] –service-account
It may take a while! Also, notice that the backed-up emails will be stored on your computer.
Step 3 – Delete the user OR rename it and delete the alias
Enter the user’s page via Google’s admin console and either:
1 – Delete them completely
OR (safer alternative):
1 – Rename the user
2 – Go back to their page and delete the alias that was created for their old address. If you don’t do this, you won’t be able to create the group.
Step 4 – Create the group
Just go to https://groups.google.com and create the google using the same name as the user you just deleted/renamed.
Step 5 – Restore e-mails to the group
Use this command:
“[email protected]” should be substituted for your e-mail address, which should be an admin.
Recovering the backup may take a while.
Don’t forget to delete the backed-up emails from your computer afterwards!